Privacy Policy

Vartex Surge is a remote-first digital growth and e-commerce agency working with clients worldwide. You can reach us at hello@vartexsurge.com for any question about your data.

Enquiry details you send us: name, email address, phone or WhatsApp number, country, business name, website, industry, service needed, investment range and your project description.

Account details if you register: full name, brand name, phone number, email address and a securely hashed password. We never store your password in readable form.

Newsletter details if you subscribe: email address, optional name and the page you subscribed from.

Technical information needed to keep the site secure, such as the IP address associated with repeated failed sign-in attempts.

To reply to your enquiry and prepare proposals or quotes.

To create and secure your account, verify your email address and let you sign in.

To send service emails such as verification codes, password resets and enquiry confirmations.

To send marketing emails only where you have given consent, which you can withdraw at any time using the unsubscribe link.

We rely on your consent for marketing emails, on the performance of a contract for delivering the services you ask for, and on our legitimate interests for security, fraud prevention and running the business.

Your data is stored in our managed cloud database with access restricted to authorised team members. Passwords are hashed by our authentication provider, verification codes are stored only as one-way hashes, and private media is kept in a non-public storage bucket accessible through time-limited links.

We keep enquiry records for as long as needed to serve you and to meet legal or accounting duties, then delete or anonymise them.

We do not sell your data. We share it only with service providers that help us operate, cloud hosting and database, email delivery and, where relevant, payment processing, and only as needed to deliver the service.

You can ask for a copy of your data, correct it, delete it, restrict or object to processing, or withdraw consent. Email hello@vartexsurge.com and we will respond within 30 days.

Our services are for businesses. We do not knowingly collect data from children.

If we change this policy we will update the date at the top of this page and, for significant changes, notify account holders by email.